General policies
We do not accept returns or exchanges unless the item you purchased is defective or not working. If you
receive a defective item, please contact us at [support@brainbirds.in] with details of the product and the
defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail,
within a reasonable period of time, whether you are entitled to a refund or a replacement
as a result of the defect. If you are entitled to a replacement or refund, we will replace
the product or refund the purchase price, using the original method of payment.
We accept returns. You can return unopened items in the original packaging within 15 days of your purchase with receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at [support@brainbirds.in].
Any kind of digital product or sale items are non-refundable and non-exchangeable.